Privacy Policy

Citadel Energy Works · hello@citadelenergyworks.com · 844-345-2335.

When you submit a form on this site we collect the details you provide: first name, last name, email address, phone number, the service you're interested in, your preferred contact method and your message.

We also record technical context that helps us understand where enquiries come from: the page you submitted from, the page you first landed on, the site that referred you, and any campaign parameters in the link you followed (utm_source, utm_medium, utm_campaign, utm_term, utm_content, and ad click identifiers). We store the consent options you selected and the date and time you selected them.

We use your information to respond to your request, schedule and deliver services, maintain business records, and improve our marketing. We do not sell your personal information.

Form submissions and appointment bookings are processed in our customer relationship management platform (GoHighLevel). If configured, we also use analytics and advertising tools such as Google Analytics, Google Tag Manager and the Meta Pixel, which may set cookies and receive information about your visit.

Tracking scripts load on this site only when the corresponding identifier has been configured by us. You can block or delete cookies in your browser settings; parts of the site may then work differently.

When you voluntarily opt in, Citadel Energy Works may send non-marketing text messages about your assessment request, appointment confirmations, reminders, scheduling updates, responses to your questions, and related follow-up. We do not send promotional or marketing text messages. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Text HELP for assistance or reply STOP to opt out.

Mobile information, including phone numbers and SMS opt-in consent records, will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that facilitate delivery of the messaging program.

You can withdraw SMS consent at any time by replying STOP to any message or by contacting hello@citadelenergyworks.com. See our SMS Terms & Consent and Terms and Conditions.

We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information you provide against loss, misuse, and unauthorized access, disclosure, or alteration. Access to enquiry records is limited to people who need it to respond to your request. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

We keep enquiry and customer records for as long as needed to provide services, meet legal and tax obligations, and maintain our business records.

You can ask us to access, correct or delete the personal information we hold about you, and you can withdraw SMS consent at any time by replying STOP to a text message, unsubscribing from an email, or contacting hello@citadelenergyworks.com.

This website is not directed to children under 13, and we do not knowingly collect their information.

We may update this policy. The effective date above shows when it last changed.

Questions about this policy: hello@citadelenergyworks.com · 844-345-2335.