CitadelEnergy Works

FAQ

Questions, answered plainly

If your question isn't here, ask us — we'll answer honestly, even when the answer is no.

Free home energy & comfort assessment — findings and options, no pressure.

Common questions

Everything people ask us

What areas do you serve?

We serve Dallas–Fort Worth and the surrounding North Texas communities. Send us your address or ZIP and we'll confirm coverage right away.

What happens during a home energy assessment?

We walk the home with you, measure comfort and envelope conditions with thermal imaging and airflow checks, review your HVAC and ducts, then explain our findings with prioritized recommendations and appropriate improvement options.

Do I need new HVAC equipment?

Often not first. Air leakage, insulation and duct problems make equipment look undersized when it isn't. We measure before recommending replacement — and if replacement is the right call, we size it to the home.

Will this actually lower my bills?

The improvements we recommend are designed to reduce waste and help your home operate more efficiently. The amount of potential savings varies based on the problems we identify, your home's existing condition, the package you select, local weather, utility rates and how the home is used. We'll explain where energy is being lost and which improvements are expected to make the greatest difference.

How much does this work cost?

Every home and every comfort or efficiency problem is different, so Citadel does not provide one-size-fits-all pricing before diagnosing the home. Your initial in-person home energy and comfort assessment is free. After the assessment, we'll explain what we found and present the improvement options appropriate for your home, priorities and financing preferences. You'll have clear information before deciding how to proceed.

How soon can you start?

We can begin planning your project as soon as your home has been assessed, the underlying issues have been diagnosed, and you have confirmed the improvement package and financing option that are right for you. Installation timing depends on project scope, equipment or material availability, permitting requirements and the current schedule.

Will I get texts or calls if I submit a form?

Only if you check the optional consent boxes on the form. Texts come from our SMS line, 469-529-7928. SMS consent is never required to book or buy, and you can reply STOP at any time. See our SMS Terms & Consent page.

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Next step

Still deciding? Talk to a human

Call 844-345-2335 or book a time that suits you.

Prefer email? Write to hello@citadelenergyworks.com.

Call 844-345-2335Book assessment